Finally! It Might Be Safe To Pick Up The Phone Again: CRTC Fines Duct Cleaning Companies.


Canadians… You know how it goes, right?

Ring

Ring

Ring.

“Hello”.

“Hi, do you need your ducts cleaned?”

Then you, a) curse at them.  b) Tell them you have no ducts.  C) Ask to speak to a manager or D) Hang up.

But they call back.  Over and over again.  Day-in.  Day-out.

Each and every time they call you, the person on the other end of the line is named John Smith, but you know it’s a company from overseas, usually India, and all you want is for them to stop calling you.

Well, on March 25th, 2015 the Canadian Radio-television and Telecommunications Commission (CRTC) announced that 4 air duct cleaning companies paid a total of $55,000 as part of a settlement following violations for unsolicited phone calls to potential customers.

This happened because people like you and I took the time to complain to the CRTC about violations made under the “Do Not Call” list which bans unsolicited business offers via phone.  As a result of these complaints, the CRTC launched an investigation into 9 Toronto-area duct cleaning companies.

In addition to the $55,000 paid by 4 companies, the CRTC also announced that they have issued notices of violation accompanied by monetary penalties totalling $94,000 for 5 more companies.

“We are pleased to report that four of the nine companies cooperated with the investigations and have voluntarily ceased making unsolicited telemarketing calls to Canadians,” the CRTC’s chief compliance and enforcement officer Manon Bombardier said in a statement.

The list of companies that have paid, and how much, is as follows:

  • Bridge Home Services Inc. – $6,000
  • Cambridge Heating Services – $23,000
  • HR Home Services – $3,000
  • Top Line Air Duct Cleaning Inc. – $23,000

The following 5 companies were issued a notice of violation and an administrative monetary penalty, and now have 30 days to respond to the CRTC:

  • Aqua Duct Cleaning Services – $9,000
  • Goodlife Home Services Inc. – $16,000
  • Kareem Duct Cleaning – $15,000
  • N. Bro Transport Inc. – $14,000
  • Toronto Breeze Air Duct Cleaning Services Inc. – $40,000

All nine companies used  foreign call centres to make the unauthorized calls, and the CRTC says it sent warning letters to seven call centres located in Pakistan, India and the U.S.

“The CRTC reminds telemarketers that it is their responsibility to adhere to the rules, whether they make the calls themselves or through a third party in Canada or abroad,” the regulator said in a release.

Since being implemented in 2008, more than 12.8 million Canadians have signed up to be on the Do Not Call list. The CRTC says Canadians can register their numbers, verify whether a number is on the List or file a complaint about a telemarketer by calling 1-866-580-DNCL (3625) or visiting www.lnnte-dncl.gc.ca.

So far, the CRTC has issued monetary penalties worth over $6 million and other penalties worth $741,000 for violations to the list.

Now I can answer my phone again!

 

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