Quiznos: What happened to you???

Quiznos

Quiznos (Photo credit: Wikipedia)

Quiznos

What happened to you? You used to be so cool, “Toast that tastes great!” was the tag line Don Cherry used to blast out in the commercials.

But now?!? Damn.

In December, in the office, we tried to order online for an office function, but after placing the order – so we thought – instead of showing us the shopping cart, the website instead prompted us to “place our order” and removed everything in our cart.  The 15 minutes we spent getting all the details together was wasted.

Also of concern at that time was the fact that the website doesn’t list the prices of the food.  To be sure I was not pointing out incorrect information, I went to http://www.quiznosdelivers.ca/ and low and behold, no prices.  I actually had a hard time finding the menu – I found the button to buy a franchise, however I was thinking of spending a little less than that.

So we tried again, held our breath and ordered.  No dice.

So we called the local Quiznos in Richmond Hill and were dumbfounded at what we were being told over the phone. 

The pizza we wanted to order was not available as there was no cheese and get this, the person taking the orders on the phone had such poor english that after ordering 4 of their specials, we ended up with 4 regular priced sandwiches.

No cheese???

So I went to their website to locate the feedback or contact us section so I could complain about the lack of prices on the website and why the online ordering was not working but there is nowhere on the site to send an email, or an address to tweet to.  Just a phone number?  REALLY?

Are we in 2012 (then late 2011).

And they don’t deliver, and their idea of “bottled drinks”… Cans.

The soggiest toasted sandwich ever.

All-in-all, a very disappointing experience. Someone needs to pull the CEO aside and let them know that the quickest way to being out of business is to not keep up with technologies and providing less than exceptional customer service and getting the orders right.

Is this not common sense?

Anyone else experience this?

I think we need an Undercover Boss, Quiznos episode.  At the very least, with my MBA, I can come in and clean up the process… Forget that dude who lost weight eating your competitors products, bring back Don Cherry and with him and the Urban Daddy, you’ll be back on track in no time!

3 responses

  1. Could not agree more.
    I have always found Quizno’s a little overpriced – but better than the competitors.
    And yet …
    I went last year and I was so incredibly disappointed I wouldn’t go back. And I definitely wouldn’t order online. It makes me angry when you call places to place and order and they don’t know what you’re talking about.
    If you’re going to make an expensive product – you have to make it good. And quick. With a useful system. I refuse to order from places that don’t list their prices.

  2. The thing about Quiznos is that the company is managed by thieves and incompetents. On top of what they take as royalties, they overcharge for supplies; though they have instituted a sort of reward program for conforming to their standards, the requirements are very stringent.

    I don’t know about other restaurants, but these past few years have been hard for franchisees. Many stores have closed down as owners can no longer afford to keep their stores running but have no way to sell
    them.

  3. [...] Quiznos: What happened to you??? (urbandaddy.wordpress.com) [...]

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