I couldn’t take the uncertainty anymore. Not knowing was killing me, so I reached out to the folks at Presidents Choice through this URL; http://www.presidentschoice.ca/LCLOnline/contactUs.jsp and I left them this message;
I love the PC organic oatmeal. We buy 2 bags every week and every morning I made it for myself and my 3 kids, however, I cannot find it anywhere the past couple weeks and I’m very concerned. Is everything okay? I had to buy the Quaker oatmeal and my kids hate it. This morning I made the blue menu steel-cut oats but it takes too long to make
Oatless in Toronto.
Here was what got fired back;
We have received your email and will be responding to you as quickly as possible.
Your patience during periods of high volume is greatly appreciated.
President’s Choice Customer Relations
I know when I get home there will be a clear explanation and hopefully a note that there was a supply issue, or packaging or something simple which will see me eating that again real soon.
Sadly, the response I received was even more disappointing than seeing the empty shelves. Here was what was waiting for me in my inbox;
.”Dear Mr. Urban Daddy,
Thank you for taking the time to email us concerning our PC Organics Instant Oatmeal.
Unfortunately, this product has been discontinued; however we do keep track of all customer requests and review the possibilities of reintroducing these items based on our customer feedback. We will be sure to pass on your inquiry to our product developers for future consideration.
I apologize for any inconvenience this may cause and hope you will contact us in the future with any other questions or comments.”
I’m so sad. Forget subways… I need my oatmeal back! I need to get Galen Weston on the phone ASAP!